Shipping & cancellation
Shipping policies and payments
Germany
We send free shipping for orders within Germany
Austria
We charge 9.90 euros shipping costs.
Switzerland
We charge 19.90 euros shipping costs. In addition, there are the fees for customs clearance and Swiss VAT, which you have to pay on delivery.
Other countries
Shipping to Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Czech Republic:
We charge EUR 13.90 shipping costs
Delivery times
Unless otherwise agreed, the delivery period is 1-3 working days for deliveries within the Federal Republic of Germany and 3-8 working days for deliveries to the Republic of Austria, Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Poland , Switzerland, Spain, the Czech Republic or the Netherlands.
In the case of prepayment, the delivery period begins on the day after you have placed the payment order, in all other cases on the day of the order.
delivery address
You can have your package delivered to any address in Germany, Austria, Belgium, Denmark, Finland, France, Great Britain, Ireland, Italy, Luxembourg, Poland, Switzerland, Spain, the Czech Republic or the Netherlands. You can have your wine package sent to your business address, for example, so that it can be safely received. You can have gift packages sent directly to the recipient's address - we will then send the invoice to your postal address. Enter a different delivery address in the shopping cart.
packaging and shipping
We ship with DHL, the dispatch takes place every working day. We send larger orders by forwarding agent.
We deliver the wine in packaging units of 1, 2, 3, 6, 9, 12, 15 or 18 bottles. If possible, please order in these units - this is the most environmentally friendly and reduces the risk of breakage.
Payment Methods
You can pay by credit card (Visa, MasterCard, American Express), Paypal, prepayment, SEPA direct debit or invoice.
Credit card
For security reasons, you can only pay with a credit card in your name. The charge of your credit card account is carried out with the order is completed.
Paypal
PayPal is an online payment service that allows you to pay for your purchases quickly and easily. The prerequisite is the opening of a PayPal account (at www.paypal.com) and its connection to your account or your credit card. If you choose PayPal as payment method, follow the instructions in the Greenock Creek online shop. Before finalizing your order in the online shop, PayPal will ask you in a separate window to initiate payment. As soon as PayPal reports the receipt of payment, the ordered goods can be delivered to you.
prepayment
Your goods will only be shipped once the payment has been received on our account!
Our bank details for prepayment:
Bank
BIC: xxxx
IBAN: xxxx
SEPA direct debit
Payment by SEPA direct debit is only possible for deliveries to the Federal Republic of Germany.
The invoice amount will be debited from your bank account within 2 working days.
invoice
Payment on account is only possible for deliveries to the Federal Republic of Germany and the Republic of Austria and only up to a total amount of EUR 350.00.
In certain cases we reserve the right, after an internal check, not to allow payment on account or, after placing your order, we can offer you a different method of payment than the payment you have chosen by invoice. We are bound to this offer for 3 working days.
When paying by invoice, the invoice amount is due 7 days after receipt of the goods.
Our bank connection:
Bank
BIC: xxxx
IBAN: xxxx
Right of withdrawal
Consumer revocation instruction
If you are a consumer, you have the following right of withdrawal:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us, Greenock Creek Vineyard & Cellars, Street, Post Code, City, Tel .:, E-Mail: by means of a clear statement (e.g. a letter sent by post, fax or e-mail) Inform your decision to withdraw from this contract.
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Your right of withdrawal expires prematurely in the following cases:
In the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
Model withdrawal form
(If you want to revoke the contract, you can use the following or a similar clear formulation):
- To Greenock Creek Vineyard & Cellars, street, zip code, city, email:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
________
(*) Delete where inapplicable.